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Informação
Exchanges and Returns
CANCELLATION OF ORDERS:

v The Customer may exercise its right to terminate the contract and subsequent cancellation of an order within 14 days from the date of receipt of your order without penalty and without giving any reason. To this end, the Customer shall notify its intention in writing via email or letter to online@aff.pt. Items must be returned within 30 days of its receipt accompanied by the original invoice, wrapped in original packaging, without having been opened, and the article in the same condition they received it, otherwise it will be taken into consideration,
such cancellation.

EXCHANGES AND RETURNS OF ARTICLES:

v If there is room for returning items, they should be sent:

Artur Florencio & Filhos,  AFF Equipamentos Desportivos Lda.
Centro Empresarial Sintra / Estoril VI, Warehouses "F", "E" and "G" 
Estrada de Albarraque - Linhó

2710-297 Sintra PORTUGAL

Within 30 days of its receipt.
The return items must meet the following conditions:

Return of items in good condition with original packaging and accompanied by the relevant invoice.

REIMBURSEMENT OF ORDERS:

v In case of cancellation of orders AFF SPORTS.pt reimburse him the same without any cost to the customer in the amount of orders, excluding shipping, that if not, AFF SPORTS, the cause of devolution. Reimbursement will be made preferably by the same means of payment order.
Reimbursement will be made in the shortest possible until the legal deadline of 30 days after purchase.

v However, we reported the average period of repayment, by payment:

ATM
If we have provided the NIB, bank transfer within 5 working days.
If you have not provided the NIB, sending Cheque Letter to the billing address within 10 working days.

MEANS OF PAYMENT:

Payment must be made on the date of commissioning by a means indicated below:

ATM (in our physical store)
Selecting the option to raise the shop, with payment to be agreed.

Transfer

v If you choose this payment method, use the our data, sent in his order, and will proceed the shipment, after our information about sizes, to be added to ditch the initial order. After acceptance, you should make the bank transfer and send the certification to online@aff.pt to give start to process your order.

CUSTOMER SUPPORT

QUESTIONS, SUGGESTIONS AND COMPLAINTS:

v Any request for clarification, suggestion or complaint should be addressed to the AFF SPORTS.pt through the Information Services located at the top right of the page of the online store.

POST-SALE SERVICE AND WARRANTY MANUFACTURER:

WARRANTY: The warranty duration is two years, unless specifically stated otherwise in writing.
This warranty covers only manufacturing defects only and can not be operated in the following cases:

v If users do not follow the instructions and advice of the supplier with the correct use of equipment.
The absence of instructions can not be alleged as a reason for improper use of equipment.

 

v In case of misuse, damage or accident due to negligence on your part, or lack of supervision or maintenance of equipment.

 

v In case of modification, replacement parts, repair, or attempt or assembly performed by personnel external to the organization of the supplier.

 

v In the case of articles or components for which the equipment wear fast even in normal use (eg, balls, nets, rackets, etc. ...). 



 
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